Which risk is associated with misalignment between HRIS training and decision-makers' expectations?

• A. Intangible gains may be overlooked or misinterpreted
• B. There is always complete alignment
• C. Everything works perfectly the first time
• D. No impact on performance

Answer: (A)

When training and decision-makers’ expectations aren’t in sync, a key risk is that intangible gains from the HRIS—like better decision quality, faster access to insights, and higher user adoption—are overlooked or misinterpreted. If training focuses on basic features without illustrating how analytics, dashboards, and data-driven insights support strategic decisions, leaders may not see the full value the system can deliver. This can lead to underestimating benefits, reduced sponsorship, and slower ROI realization, even though the system may be delivering meaningful, non-quantifiable improvements.

The other ideas aren’t realistic: true alignment doesn’t always happen, systems don’t always perform perfectly right away, and there can be real impacts on performance when training and expectations aren’t aligned.