What role should information technology play in electronic human resource management design?

• A. Facilitating role
• B. Controlling role
• C. Supporting role
• D. Implementing role

Answer: (A)

Information technology should play a facilitating role in electronic human resource management design. IT provides the platforms, tools, and data that make redesigning HR processes possible and practical. By enabling self-service, workflow automation, integrated data, and real-time analytics, IT helps create HR systems that are efficient, user-friendly, and aligned with how the organization operates. This active enablement supports employees and managers in performing HR tasks more easily and with better information, while also allowing HR to rethink processes to improve outcomes. It’s about guiding and empowering the design and adoption of technology, not about enforcing controls or owning the implementation alone. The focus is on enabling effective design and use of HR technology, with governance and collaboration between HR and IT to ensure the system serves business needs.