What is the role of a change agent in organizational change?

• A. A change agent is a person who leads organizational change
• B. A change agent resists change
• C. A change agent funds change
• D. A change agent handles only routine tasks

Answer: (A)

A change agent is the person who leads organizational change by guiding the process, communicating the vision, and helping people adapt to new ways of working. They champion the initiative, build support across stakeholders, plan activities, train and coach others, and remove obstacles to adoption. They may be internal staff or external consultants and focus on moving from the current state to the desired future state rather than resisting, funding, or performing only routine tasks. For example, during a rollout of a new HR information system, the change agent would articulate benefits, address concerns, coordinate training, and track how the change is being adopted.