What is the best approach to addressing gaps identified in the HRIS implementation phase?

• A. Close the identified gaps
• B. Ignore gaps
• C. Outsource the HRIS entirely
• D. Redesign the corporate strategy

Answer: (A)

When implementing an HRIS, promptly addressing gaps identified during the implementation phase is essential to ensure the system delivers what the business needs. Gaps can appear in functionality, data quality, integration, security, or workflow alignment. The best approach is to document each gap, assess its impact on how the system will be used, and then create a prioritized remediation plan. This plan guides fixes in configuration, data mapping, or small development changes, followed by thorough retesting and user validation. By closing gaps, the project reduces risk, keeps scope under control, and boosts user acceptance because the system actually supports the intended processes and data flows.

Ignoring gaps leaves critical issues unresolved, which can lead to incomplete functionality, poor data quality, and costly rework after go-live. Outsourcing the HRIS entirely can be a strategic option in some cases, but it does not automatically resolve existing implementation gaps and may add delays or integration challenges. Redesigning the corporate strategy is a broader move that doesn’t address the specific gaps in the HRIS implementation and could divert attention and resources from necessary remediation.