What is one of the primary aims of HR in this model?

• A. To add value to other departments and reduce their costs
• B. To maximize HR headcount
• C. To centralize all business decisions in HR
• D. To minimize collaboration with managers

Answer: (A)

In this model, HR acts as a partner to the business, focused on delivering tangible value to other departments while driving cost efficiency. The idea is for HR to understand what each department needs to achieve, then design people processes—such as hiring, training, performance management, and workforce planning—that boost performance and productivity without waste. By aligning people strategies with department goals, HR helps reduce operating costs and frees managers to focus on their core activities, which is why adding value and cutting unnecessary costs are central aims.

That’s why the other options don’t fit. Increasing headcount without a clear need tends to raise costs rather than reduce them. Centralizing all decisions in HR removes the empowerment and speed that managers need to run their areas effectively. Minimizing collaboration with managers contradicts the partnership approach that aims to align HR work with the day-to-day needs of different departments.