What does the material describe as the role of a change agent?

• A. Leads Organizational Change or Influences Acceptance via Informal Means
• B. Writes Policy Documents
• C. Manages Budgets
• D. Trains End Users

Answer: (A)

A change agent is a catalyst who drives organizational change and mobilizes others to adopt new ways of working, mainly through informal influence, networks, and credibility rather than formal authority. This role involves guiding the change, shaping how people understand it, addressing concerns, and persuading stakeholders to commit to new behaviors and processes. The emphasis on leading the change and influencing acceptance via informal means best captures how a change agent operates—moving people and organizations through influence and leadership rather than through written policies, budgets, or centralized training tasks. Writing policy documents, managing budgets, or training end users are important activities in other contexts, but they don’t define the change agent’s core function of catalyzing adoption and guiding the change through informal influence.