To reduce the number of HR inquiries that require direct staff involvement, which system should the organization implement?

• A. HRIS
• B. Self-service portals
• C. Payroll system
• D. Performance management system

Answer: (B)

Self-service portals empower employees to access HR information and handle routine tasks without needing direct staff involvement. When people can view pay stubs, update personal details, request time off, enroll in benefits, or consult policies on their own, many common questions and simple processes are resolved without contacting HR, reducing inbound inquiries. For this to work smoothly, the portal is usually integrated with the HRIS so data stays current across payroll, benefits, and records. Payroll systems and performance management systems serve specific functions (pay processing and performance tracking) and don’t by themselves cut down general HR inquiries the way self-service access does.