To curb HR inquiries requiring direct staff involvement, which system should the organization implement?

• A. Self-service portals
• B. On-site HR desk
• C. Paper-based request forms
• D. External outsourcing

Answer: (A)

This question is about giving employees direct, self-service access to HR information and how that changes workflows. Self-service portals let staff perform common HR tasks and answer routine questions themselves, without needing to contact HR staff for every request. When employees can view pay stubs, benefits details, company policies, update personal information, submit leave requests, and generate standard reports through a secure online interface, the volume of routine inquiries falls and HR can focus on more complex issues. This approach improves speed, accuracy, and employee satisfaction. Other options keep HR involved in routine processes: an on-site HR desk still requires staff to handle inquiries; paper-based forms slow things down and require manual processing; external outsourcing might shift workload outside the organization but doesn't inherently reduce internal inquiries or provide the same level of self-service and visibility.