Lewin's Three-Stage Model describes preparing employees to accept change by explaining why it is needed as which step?

• A. Unfreezing
• B. Changing
• C. Refreezing
• D. Implementation

Answer: (A)

Unfreezing is the step that focuses on creating motivation to change by making the current way of doing things seem less secure and more in need of improvement. Explaining why the change is needed—sharing data, highlighting problems with the status quo, and outlining the benefits of the new approach—helps employees understand the relevance and feel compelled to let go of old habits. This prepares them to move into the actual transition in the next stage.

In the changing (moving) stage, people start adopting new processes and behaviors, often testing and adjusting as they learn. In the final stage, refreezing, the new ways are solidified so they become the new norm. Implementation as a standalone term isn’t part of Lewin’s three-stage model.