In a fit-gap analysis, which option is NOT a typical way to address identified gaps?

• A. Modifying organizational processes
• B. Configuring the HRIS to perform in a certain way
• C. Customizing the software
• D. Hiring more staff

Answer: (D)

In fit-gap analysis, the focus is on aligning the HRIS and business processes with the required capabilities. The usual ways to address identified gaps are to modify how processes operate to fit what the system can do, configure the HRIS so it behaves in ways that meet the needs, or customize the software to add or adjust functionality. Hiring more staff isn’t a direct fix for missing system capabilities or process gaps—it’s a resource expansion to handle workload, not a solution to the capability shortfall. So while increasing staff might help manage outcomes, it doesn’t close the gap in what the system or processes can actually deliver.