After implementing online open enrollment and self-service access to the HRIS, which group benefited directly?

• A. Employees
• B. HR Managers
• C. Vendors
• D. Regulators

Answer: (A)

Giving employees online open enrollment and self-service access to the HRIS puts control directly in the hands of those most affected by benefits decisions. With self-service, employees can enroll in benefits, review plan details, compare options, update personal information, and see how changes affect their paycheck and coverage without waiting for HR. This immediate, personal access reduces delays, minimizes data-entry errors, and increases transparency for the people making the choices—employees. HR managers benefit from the resulting efficiency, but the direct, day-to-day benefit is to the employees. Vendors and regulators aren’t the ones making or updating their own benefits selections, so they aren’t direct beneficiaries in this scenario.